Seven channels, unified
Every communication platform feeds a single intelligence layer. Entities resolved, relationships tracked, context preserved automatically.
Channel capabilities
| Channel | Sync Method | Intelligence | Entity Linking |
|---|---|---|---|
| Gmail | IMAP push + OAuth sync | Classification, entity extraction, auto-drafts, link intelligence | Email address |
| Outlook | Microsoft Graph API | Category tags, classification, thread analysis | Email + org hierarchy |
| Slack | Events API + RTM | Thread decisions, momentum detection, weekly digests | Slack user ID |
| Telegram | Bot API + webhooks | Approval queues, permission system, group awareness | Phone + username |
| Business API webhooks | Conversation intelligence, auto-replies | Phone E.164 | |
| iMessage | BlueBubbles dual-instance + 30-min cron | Conversation intelligence, auto-reply, attachment pipeline | Phone E.164 |
| Meetings | LiveKit SFU + Recall.ai + Fireflies | Real-time transcription, AI coaching, action extraction | Calendar email |
Entity-grouped conversations
Messages from every channel grouped by resolved entity. A single view of all interactions with one person across every platform.
Gmail Outlook Slack iMessage Meeting
| | | | |
+----------+---------+----------+-----------+
|
Entity Resolution
(identity unifier)
|
Entity-Grouped View
─────────────────────
John Smith:
Email thread (Gmail)
Direct message (Slack)
iMessage conversation
Meeting transcript
Outlook threadCross-channel tags
A unified tagging system applied by users, AI, providers, or the platform. Tags work identically across all seven channels.
| Type | Source | Examples | Threshold |
|---|---|---|---|
| User | Manual via UI or chat command | deal-related, follow-up | N/A |
| AI | Auto-applied during intelligence extraction | urgent, actionable, question | Store 0.4 / Display 0.6 |
| Provider | Synced from Gmail labels, Outlook categories | INBOX, Promotions | Read-only inbound |
| System | 9 immutable tags seeded per workspace | urgent, actionable, follow-up | Always visible |
Cross-channel features
Unified search
Query across all seven channels simultaneously with entity-aware ranking.
Tag filtering
Filter by any tag type across every channel. User, AI, provider, or system.
Conversation grouping
Messages grouped by resolved entity into unified conversation threads.
Intelligence extraction
Every message analyzed for entities, sentiment, action items, and decisions.
Identity resolution
Automatic linking connects messages to CRM entities across platforms.
Real-time sync
Webhooks for instant delivery. Cron fallbacks for reliability.
Talk to Sentigen
Have questions about what you're reading? The intelligence behind this platform can walk you through it.